Medicaid home care, NYIA, NY Connects, and EISEP by borough

Getting help at home in New York City runs on statewide programs with a few city-specific doors. The assessment for Medicaid personal care and Managed Long Term Care is done by the New York Independent Assessor Program (NYIA) no matter which borough you live in. Medicaid itself is handled citywide by the Human Resources Administration (HRA). Non-Medicaid in-home help for adults 60 and older comes through NYC Aging, which also runs the city's NY Connects. This index explains what is the same everywhere and links to the borough pages for what is different.

On every Medicaid, Medicare, and assessment form, your borough is a county:

The statewide phone lines route by county, so having the right name ready saves a transfer.

Medicaid. HRA's Medical Assistance Program administers Medicaid for all five boroughs. There is no borough Medicaid office phone number; anyone who tells you otherwise is guessing. Adults 65 and older, people with disabilities, and people on Medicare apply through HRA rather than through the NY State of Health marketplace. The HRA Medicaid Helpline is 1-888-692-6116, and office locations are listed on nyc.gov/hra.

Home care through Medicaid. HRA's long-term care page says plainly that its home care programs "all require that you be eligible for Medicaid." For most adults the path then runs through NYIA and, for people who need services for more than 120 days and have both Medicare and Medicaid, into a Managed Long Term Care plan chosen through New York Medicaid Choice.

EISEP and NY Connects. Outside the city, the county Office for the Aging runs both. Inside the city, NYC Aging (the Department for the Aging) funds in-home services for residents 60 and older who are not on Medicaid, and it runs NY Connects for New York City. The statewide NY Connects number still works from any borough.